Bicocca Open Archive

Logo unimib boa

Chierici, R., Mazzucchelli, A., Morra, M., Di Gregorio, A. (2017). Customer Relationship Performance and Financial Performance: the Effects of Customer Knowledge Management through Social Media. Findings from SEM and FsQCA. In 7th Conference Proceedings "Innovation, Knowledge, Judgment and Decision-Making as Virtuous Cycles" (pp.135-136). Thomson Reuters.

Customer Relationship Performance and Financial Performance: the Effects of Customer Knowledge Management through Social Media. Findings from SEM and FsQCA

Chierici, R;Mazzucchelli, A;Morra, MC;Di Gregorio, A.
2017
paper
Customer Knowledge Management; Customer Relationship Performance; Financial Performance; Social Media; SEM; fsQCA
English
GIKA Conference "Innovation, Knowledge, Judgment and Decision-Making as Virtuous Cycles" 28-30 June
2017
7th Conference Proceedings "Innovation, Knowledge, Judgment and Decision-Making as Virtuous Cycles"
978-84-9152-227-0
2017
135
136
none
Chierici, R., Mazzucchelli, A., Morra, M., Di Gregorio, A. (2017). Customer Relationship Performance and Financial Performance: the Effects of Customer Knowledge Management through Social Media. Findings from SEM and FsQCA. In 7th Conference Proceedings "Innovation, Knowledge, Judgment and Decision-Making as Virtuous Cycles" (pp.135-136). Thomson Reuters.
02 - Intervento a convegno
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/174368
Citazioni
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
Social impact