In the 2020s, world countries are called to take action to solve global issues, as defined in the Sustainable Development Goals (SDG). In our research, we are interested in exploring how Conversational Agents can be exploited to pursue the above goals, particularly in domestic spaces where CAs are becoming more and more popular. As a preliminary step in this research work, we organized a focus group with seven participants aimed at: i) investigating the potential of Conversational Agents-integrated with digital devices-to promote a more sustainable behavior at home; ii) eliciting the requirements on conversational interaction that such CAs should meet for this purpose. From the experience and findings of the focus group, we distilled a conceptual framework called CANDY, which highlights the core design dimension of Conversational Agents for Sustainability, and can be used to guide the processes of requirements elicitation and design for this category of CAs.

Giudici, M., Crovari, P., Garzotto, F. (2022). CANDY: a framework to design Conversational AgeNts for Domestic sustainabilitY. In CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces (pp.1-8). Association for Computing Machinery [10.1145/3543829.3544515].

CANDY: a framework to design Conversational AgeNts for Domestic sustainabilitY

Garzotto, Franca
2022

Abstract

In the 2020s, world countries are called to take action to solve global issues, as defined in the Sustainable Development Goals (SDG). In our research, we are interested in exploring how Conversational Agents can be exploited to pursue the above goals, particularly in domestic spaces where CAs are becoming more and more popular. As a preliminary step in this research work, we organized a focus group with seven participants aimed at: i) investigating the potential of Conversational Agents-integrated with digital devices-to promote a more sustainable behavior at home; ii) eliciting the requirements on conversational interaction that such CAs should meet for this purpose. From the experience and findings of the focus group, we distilled a conceptual framework called CANDY, which highlights the core design dimension of Conversational Agents for Sustainability, and can be used to guide the processes of requirements elicitation and design for this category of CAs.
paper
Conversational agents; Domestic sustainability; Focus group; Framework;
English
4th International Conference on Conversational User Interfaces, CUI 2022 - 26 July 2022 through 28 July 2022
2022
CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces
9781450397391
2022
1
8
28
open
Giudici, M., Crovari, P., Garzotto, F. (2022). CANDY: a framework to design Conversational AgeNts for Domestic sustainabilitY. In CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces (pp.1-8). Association for Computing Machinery [10.1145/3543829.3544515].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/524296
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