He Italian Public Administration Services (IPAS) is a registry of services provided to Italian citizens likewise the Local Government Service List (UK), or the European Service List for local authorities from other nations. Unlike existing registries, IPAS presents the novelty of modelling public services from the view point of the value they have for the consumers and the providers. A value-added-service (VAS) is linked to a life event that requires its fruition, addresses consumer categories to identify market opportunities for private providers, and is described by non-functional-properties such as price and time of fruition. Where Italian local authorities leave the citizen-users in a daedal us of references to understand whether they can/have to apply for a service, the IPAS model captures the necessary back-ground knowledge about the connection between administrative legislation and service specifications, life events, and application contexts to support the citizen-users to fulfill their needs. As a proof of concept, we developed an operational web environment named ASSO, designed to assist the citizen-user to intuitively create bundles of mandatory-by-legislation and recommended services, to accomplish his bureaucratic fulfillments. Although ASSO is an ongoing project, domain experts gave preliminary positive feedback on the innovativeness and effectiveness of the proposed approach. © 2013 IEEE.

Baldassarre, C., Cremaschi, M., Palmonari, M. (2013). Bridging the Gap between Citizens and Local Administrations with Knowledge-Based Service Bundle Recommendations. In Proceedings - International Workshop on Database and Expert Systems Applications, DEXA 2013 (pp.157-161). IEEE [10.1109/DEXA.2013.25].

Bridging the Gap between Citizens and Local Administrations with Knowledge-Based Service Bundle Recommendations

BALDASSARRE, CLAUDIO;CREMASCHI, MARCO;PALMONARI, MATTEO LUIGI
2013

Abstract

He Italian Public Administration Services (IPAS) is a registry of services provided to Italian citizens likewise the Local Government Service List (UK), or the European Service List for local authorities from other nations. Unlike existing registries, IPAS presents the novelty of modelling public services from the view point of the value they have for the consumers and the providers. A value-added-service (VAS) is linked to a life event that requires its fruition, addresses consumer categories to identify market opportunities for private providers, and is described by non-functional-properties such as price and time of fruition. Where Italian local authorities leave the citizen-users in a daedal us of references to understand whether they can/have to apply for a service, the IPAS model captures the necessary back-ground knowledge about the connection between administrative legislation and service specifications, life events, and application contexts to support the citizen-users to fulfill their needs. As a proof of concept, we developed an operational web environment named ASSO, designed to assist the citizen-user to intuitively create bundles of mandatory-by-legislation and recommended services, to accomplish his bureaucratic fulfillments. Although ASSO is an ongoing project, domain experts gave preliminary positive feedback on the innovativeness and effectiveness of the proposed approach. © 2013 IEEE.
No
paper
Italian Government; Public Administration; Reccommender System; Service Catalog; Value Added Services
English
International Workshop on Database and Expert Systems Applications (DEXA) 26 August 2013 through 29 August 2013
978-0-7695-5070-1
2013
Baldassarre, C., Cremaschi, M., Palmonari, M. (2013). Bridging the Gap between Citizens and Local Administrations with Knowledge-Based Service Bundle Recommendations. In Proceedings - International Workshop on Database and Expert Systems Applications, DEXA 2013 (pp.157-161). IEEE [10.1109/DEXA.2013.25].
Baldassarre, C; Cremaschi, M; Palmonari, M
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/49388
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