Citizens managing life events are often challenged in finding the needed municipality services (MuSe) and understanding the specific delivery conditions of such services. The lack of a comprehensive view of available services on municipality portals and online systems makes the challenge harder. In this paper, we describe the MuSe ontology, developed in the context of an Italian project that: i) supports the creation of formal and machinereadable descriptions of services available to citizens; ii) enables for personalised recommendations of services based on citizen profiles. Moreover, the paper describes how such recommendations are defined by means of an innovative semantic solution for supply demand matchmaking and how such recommendations are shown to citizens.

Carenini, A., Celino, I., Comerio, M., De Paoli, F., Maurino, A. (2017). MuSe: A semantic solution for personalised recommendations of municipality services. INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNANCE, 9(1-2), 112-131 [10.1504/IJEG.2017.084649].

MuSe: A semantic solution for personalised recommendations of municipality services

Comerio M.;De Paoli F.;Maurino A.
2017

Abstract

Citizens managing life events are often challenged in finding the needed municipality services (MuSe) and understanding the specific delivery conditions of such services. The lack of a comprehensive view of available services on municipality portals and online systems makes the challenge harder. In this paper, we describe the MuSe ontology, developed in the context of an Italian project that: i) supports the creation of formal and machinereadable descriptions of services available to citizens; ii) enables for personalised recommendations of services based on citizen profiles. Moreover, the paper describes how such recommendations are defined by means of an innovative semantic solution for supply demand matchmaking and how such recommendations are shown to citizens.
Articolo in rivista - Articolo scientifico
Citizen profiles; City service ecosystem; CSE; Matchmaking; Municipality services; MuSe; Ontology; Personalised recommendations
English
2017
9
1-2
112
131
reserved
Carenini, A., Celino, I., Comerio, M., De Paoli, F., Maurino, A. (2017). MuSe: A semantic solution for personalised recommendations of municipality services. INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNANCE, 9(1-2), 112-131 [10.1504/IJEG.2017.084649].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/296111
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