This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers' needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers' expectations. © 2013 Springer Science+Business Media New York.

Barbato, A., Bajoni, A., Rapisarda, F., D'Anza, V., De Luca, L., Inglese, C., et al. (2013). Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project. COMMUNITY MENTAL HEALTH JOURNAL, 50(4), 402-408 [10.1007/s10597-013-9667-6].

Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project

RAPISARDA, FILIPPO;
2013

Abstract

This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers' needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers' expectations. © 2013 Springer Science+Business Media New York.
Articolo in rivista - Articolo scientifico
Community mental health services; Participatory research; Quality of mental health care; Severe mental illness; Adult; Community Mental Health Centers; Community Mental Health Services; Community-Based Participatory Research; Female; Humans; Male; Mental Disorders; Middle Aged; Patient Satisfaction; Quality Assurance, Health Care; Questionnaires; Health (social science); Public Health, Environmental and Occupational Health; Psychiatry and Mental Health
English
2013
50
4
402
408
none
Barbato, A., Bajoni, A., Rapisarda, F., D'Anza, V., De Luca, L., Inglese, C., et al. (2013). Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project. COMMUNITY MENTAL HEALTH JOURNAL, 50(4), 402-408 [10.1007/s10597-013-9667-6].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/71564
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