This study aims to describe how the Italian hotel industry is improving its competitiveness in the globalized economy in terms of innovation and supplementary services delivered to the customers. Innovation (as implementation of new technologies) and supplementary services represent the driver for the Italian hotel industry to increase the creation of value and to become more competitive in the international arena. This study serves as an initial first step as a pilot for a more comprehensive and larger study of the Italian hotel industry down the road. Copyright © Taylor & Francis Group, LLC.
Capocchi, A. (2014). An Overview of the Italian Hotel Industry Today. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 15(4), 425-446 [10.1080/1528008X.2014.921781].
An Overview of the Italian Hotel Industry Today
CAPOCCHI, ALESSANDRO
2014
Abstract
This study aims to describe how the Italian hotel industry is improving its competitiveness in the globalized economy in terms of innovation and supplementary services delivered to the customers. Innovation (as implementation of new technologies) and supplementary services represent the driver for the Italian hotel industry to increase the creation of value and to become more competitive in the international arena. This study serves as an initial first step as a pilot for a more comprehensive and larger study of the Italian hotel industry down the road. Copyright © Taylor & Francis Group, LLC.
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