Intercultural competencies and professional life of social workers in Italy

In the context of increasing cultural diversity due to migration, social workers are required to develop specific intercultural competencies to respond effectively to complex social needs. This study investigates the self-perceived intercultural sensitivity, cultural intelligence, acceptance of change, and professional quality of life of social workers operating in second-level reception services in Italy. A total of 94 professionals (Mage = 45, SD = 12.5) participated in the study, completing four validated scales. Results show high levels of intercultural sensitivity and acceptance of change, but relatively lower scores in cultural intelligence–especially in metacognitive and motivational components. Moreover, differences emerged in relation to nationality and contract type, with foreign and fixed-term workers reporting higher intercultural competence and engagement. The findings highlight the need for structured and continuous intercultural training to reduce disparities and support professional well-being. Implications for social work practice and service design are discussed.