My research proposal explores the frictional design approach to stimulate cognitive engagement in Decision Support Systems, especially so for those that adopt eXplainable AI techniques (XAI). The aim of these programmed inefficiencies is the mitigation of human overreliance, while promoting thoughtfulness and cognitive enhancement, and ultimately improving the effectiveness of decision-making. Specifically, I will explore how frictional design principles can be applied to the development of AI decision support systems in order to create interfaces that encourage users to engage with the system actively and thoughtfully, rather than passively accepting its recommendations, in the form of cautious, comparative, judicial or adjunct support. By increasing transparency and promoting cognitive engagement, frictional design can help ensure that XAI decision support systems remain valuable tools for decision-makers, rather than becoming a crutch or a source of manipulation.

Natali, C. (2023). Per Aspera ad Astra, or Flourishing via Friction: Stimulating Cognitive Activation by Design through Frictional Decision Support Systems. In CHItaly-DC 2023 CHItaly 2023 Doctoral Consortium CHItaly 2023 Proceedings of the Doctoral Consortium of the 15th Biannual Conference of the Italian SIGCHI Chapter (CHItaly 2023) (pp.15-19). CEUR-WS.

Per Aspera ad Astra, or Flourishing via Friction: Stimulating Cognitive Activation by Design through Frictional Decision Support Systems

Natali, C
2023

Abstract

My research proposal explores the frictional design approach to stimulate cognitive engagement in Decision Support Systems, especially so for those that adopt eXplainable AI techniques (XAI). The aim of these programmed inefficiencies is the mitigation of human overreliance, while promoting thoughtfulness and cognitive enhancement, and ultimately improving the effectiveness of decision-making. Specifically, I will explore how frictional design principles can be applied to the development of AI decision support systems in order to create interfaces that encourage users to engage with the system actively and thoughtfully, rather than passively accepting its recommendations, in the form of cautious, comparative, judicial or adjunct support. By increasing transparency and promoting cognitive engagement, frictional design can help ensure that XAI decision support systems remain valuable tools for decision-makers, rather than becoming a crutch or a source of manipulation.
poster + paper
Cognitive friction; Decision Support System (DSS); eXplainable AI (XAI); Human-AI Interaction;
English
Doctoral Consortium of the 15th Biannual Conference of the Italian SIGCHI Chapter, CHItaly-DC 2023 - 21 September 2023
2023
CHItaly-DC 2023 CHItaly 2023 Doctoral Consortium CHItaly 2023 Proceedings of the Doctoral Consortium of the 15th Biannual Conference of the Italian SIGCHI Chapter (CHItaly 2023)
2023
3481
15
19
https://ceur-ws.org/Vol-3481/paper3.pdf
open
Natali, C. (2023). Per Aspera ad Astra, or Flourishing via Friction: Stimulating Cognitive Activation by Design through Frictional Decision Support Systems. In CHItaly-DC 2023 CHItaly 2023 Doctoral Consortium CHItaly 2023 Proceedings of the Doctoral Consortium of the 15th Biannual Conference of the Italian SIGCHI Chapter (CHItaly 2023) (pp.15-19). CEUR-WS.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/444838
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