Managing e-Governance: a framework for analysis and planning

This chapter presents and discusses the application of an analytical framework for managing digital innovation initiatives in the public sector. The chapter positions e-Government and digital innovation initiatives in the public sector within the broader framework of e-Governance (i.e. governance aided by ICT). It first introduces the conceptual framework on which the discussion is based, and then proposes a higher order conceptualization of the relationship between e-Governance and its underpinning value drivers of performance, openness and inclusion. In particular, the analysis focuses on the role that these value drivers plays in the enactment of digital governance initiatives such as the ones related to open government and smart cities. To this end, the chapter discusses its application to initiatives carried out in Barcelona and Tallinn. A typology of e-Governance 'attitudes' is then identified to provide evidence of further specific interventions required for an appropriate management of similar initiatives in other countries. The chapter concludes by highlighting the policy implications for administrative reform and offering practical recommendations for implementing digital governance initiatives