The objective of this paper is the description of a tool developed in order to diagnose a potential failure in a managerial process, giving an early warning well before the actual failure arises. Moreover, this tool can diagnose the factors which generated the failure and assist in formulating corrective actions. The business process analysed in this paper is the ordering process; focus has been put on some important process indicators, monitored using modelling and simulation methods like System Dynamics, Multivariate Statistical Process Control, and Time Series Analysis. All the information obtained by these methods is integrated into an Expert System that contains the knowledge about the process and warns the process owner about potential "out-of-control" situations. This tool acts as an instrument panel which gives to the process owner a global vision of the entire process

Archetti, F., Fagiuoli, E., Confalonieri, P., & Zanetti, F. (1992). A KNOWLEDGE-BASED DIAGNOSTIC SYSTEM FOR THE BUSINESS-PROCESS ORDERING OF A PLANT. EXPERT SYSTEMS WITH APPLICATIONS, 4(3), 315-322 [10.1016/0957-4174(92)90067-3].

A KNOWLEDGE-BASED DIAGNOSTIC SYSTEM FOR THE BUSINESS-PROCESS ORDERING OF A PLANT

ARCHETTI, F;FAGIUOLI, E;
1992

Abstract

The objective of this paper is the description of a tool developed in order to diagnose a potential failure in a managerial process, giving an early warning well before the actual failure arises. Moreover, this tool can diagnose the factors which generated the failure and assist in formulating corrective actions. The business process analysed in this paper is the ordering process; focus has been put on some important process indicators, monitored using modelling and simulation methods like System Dynamics, Multivariate Statistical Process Control, and Time Series Analysis. All the information obtained by these methods is integrated into an Expert System that contains the knowledge about the process and warns the process owner about potential "out-of-control" situations. This tool acts as an instrument panel which gives to the process owner a global vision of the entire process
No
Articolo in rivista - Articolo scientifico
Scientifica
SYSTEM DYNAMICS, MULTIVARIATE STATISTICAL PROCESS CONTROL, TIME SERIES ANALYSIS
English
315
322
8
Archetti, F., Fagiuoli, E., Confalonieri, P., & Zanetti, F. (1992). A KNOWLEDGE-BASED DIAGNOSTIC SYSTEM FOR THE BUSINESS-PROCESS ORDERING OF A PLANT. EXPERT SYSTEMS WITH APPLICATIONS, 4(3), 315-322 [10.1016/0957-4174(92)90067-3].
Archetti, F; Fagiuoli, E; Confalonieri, P; Zanetti, F
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/10281/42213
Citazioni
  • Scopus 2
  • ???jsp.display-item.citation.isi??? 0
Social impact