Distanziamenti e capitale sociale in smart working

During the lockdown, workers and firms faced the challenge of a sudden and prompt reorganization in order to carry on production activities. In this article we focus on changes that have taken place at the level of social interactions. We will deal with how personal and professional relationships, which have been largely mediated by extensive use of platforms for remote interaction, have been changing, and how these transformations have impacted work organization, worker satisfaction, and operational efficiency. These are issues that, in early research, emerged as specifically relevant and complex. In the conclusions, we will try to assess how skills acquired in the remote work of the emergency period can be «systematized» and capitalized on to rethink production in the return to «normalcy» and, on the other hand, what cautions should be considered in the future setup.