This article demonstrates that, in a «Big Data» world, comments of social media users can be used to support the action of policy-makers across all the steps of the policy cycle. It applies a modern technique of Supervised Aggregated Sentiment Analysis to three public policies introduced in Italy from 2012 to 2014: the abolishment of the public funding of political parties, the «jobs act» labour market reform and the «80 euros tax bonus». Results show that social media analysis can help policy-makers to accomplish the following tasks: 1) developing synthetic indicators that serve as «fire alarms» on relevant topics; 2) rating the available policy alternatives according to citizens' preferences; 3) monitoring citizens' behaviours and opinions during the implementation of a public policy.

Ceron, A., Negri, F. (2015). Public policy and social media : how sentiment analysis can support policy-makers across the policy cycle. RIVISTA ITALIANA DI POLITICHE PUBBLICHE, 10(3), 309-338 [10.1483/81600].

Public policy and social media : how sentiment analysis can support policy-makers across the policy cycle

Negri, F
Co-primo
2015

Abstract

This article demonstrates that, in a «Big Data» world, comments of social media users can be used to support the action of policy-makers across all the steps of the policy cycle. It applies a modern technique of Supervised Aggregated Sentiment Analysis to three public policies introduced in Italy from 2012 to 2014: the abolishment of the public funding of political parties, the «jobs act» labour market reform and the «80 euros tax bonus». Results show that social media analysis can help policy-makers to accomplish the following tasks: 1) developing synthetic indicators that serve as «fire alarms» on relevant topics; 2) rating the available policy alternatives according to citizens' preferences; 3) monitoring citizens' behaviours and opinions during the implementation of a public policy.
Articolo in rivista - Articolo scientifico
E-government; Institutional learning; Responsiveness; Sentiment analysis; Social media;
English
309
338
30
Ceron, A., Negri, F. (2015). Public policy and social media : how sentiment analysis can support policy-makers across the policy cycle. RIVISTA ITALIANA DI POLITICHE PUBBLICHE, 10(3), 309-338 [10.1483/81600].
Ceron, A; Negri, F
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/358070
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