This paper addresses the main shortcoming that was reported by the users of ProDoc, an electronic document system that we developed to enable users to navigate electronic documents according to predefined process maps: how to render criticality. Criticality is a dimension that pertains to process modeling and for which a graphical way to represent it in flowcharts and process modeling notations does not exist. We report a questionnaire-based empirical user study where we sound out respondents of heterogeneous expertise and attitude on the importance of representing this dimension, as well as on the efficacy of some graphical solutions to integrate it in flowcharts representing work processes. The results we obtained are statistically significant: they show that current notations are inadequate and that a solution to convey flow criticality exists and can be used in software applications that visualize processes

Cabitza, F. (2010). A User Study on How to Render Criticality in Interfaces that Visualize Process Maps. In A. DAtri, M. DeMarco, A.M. Braccini, F. Cabiddu (a cura di), Management of the Interconnected World (pp. 379-386). Berlin : Springer [10.1007/978-3-7908-2404-9_44].

A User Study on How to Render Criticality in Interfaces that Visualize Process Maps

Cabitza, FANA
2010

Abstract

This paper addresses the main shortcoming that was reported by the users of ProDoc, an electronic document system that we developed to enable users to navigate electronic documents according to predefined process maps: how to render criticality. Criticality is a dimension that pertains to process modeling and for which a graphical way to represent it in flowcharts and process modeling notations does not exist. We report a questionnaire-based empirical user study where we sound out respondents of heterogeneous expertise and attitude on the importance of representing this dimension, as well as on the efficacy of some graphical solutions to integrate it in flowcharts representing work processes. The results we obtained are statistically significant: they show that current notations are inadequate and that a solution to convey flow criticality exists and can be used in software applications that visualize processes
Capitolo o saggio
Process Maps, Criticality, User Study
English
Management of the Interconnected World
DAtri, A; DeMarco, M; Braccini, AM; Cabiddu, F
2010
978-3-7908-2403-2
Springer
379
386
Cabitza, F. (2010). A User Study on How to Render Criticality in Interfaces that Visualize Process Maps. In A. DAtri, M. DeMarco, A.M. Braccini, F. Cabiddu (a cura di), Management of the Interconnected World (pp. 379-386). Berlin : Springer [10.1007/978-3-7908-2404-9_44].
none
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/26963
Citazioni
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
Social impact