This paper aims at exploring how ICTs can improve decision-making processes and subsequently service performances in public sector services. The authors focus on a specific class of Information Systems: Decision Support Systems (DSS) and Business Intelligence (BI). The research presented will lay the ground for investigating how the impact of these technologies on public services can be evaluated. The paper identifies the key factors influencing BI and DSS adoption and value generation in the public sector, focusing on a literature review. Furthermore, drawing on the identified key factors, the paper proposes a framework with the aim of identifying specific public service sectors where BI and DSS adoption could provide effective results.

Boselli, R., Cesarini, M., Mezzanzanica, M. (2011). Public Service Intelligence: evaluating how the Public Sector can exploit Decision Support Systems. In Productivity of Services NextGen – Beyond Output / Input. RESER 2011. Fraunhofer Verlag.

Public Service Intelligence: evaluating how the Public Sector can exploit Decision Support Systems

BOSELLI, ROBERTO;CESARINI, MIRKO;MEZZANZANICA, MARIO
2011

Abstract

This paper aims at exploring how ICTs can improve decision-making processes and subsequently service performances in public sector services. The authors focus on a specific class of Information Systems: Decision Support Systems (DSS) and Business Intelligence (BI). The research presented will lay the ground for investigating how the impact of these technologies on public services can be evaluated. The paper identifies the key factors influencing BI and DSS adoption and value generation in the public sector, focusing on a literature review. Furthermore, drawing on the identified key factors, the paper proposes a framework with the aim of identifying specific public service sectors where BI and DSS adoption could provide effective results.
No
paper
public sector, business intelligence, decision support systems, ICT impact, service improvement
English
XXI International RESER Conference “Productivity of Services NextGen – Beyond Output / Input”
978-3-8396-0297-3
Boselli, R., Cesarini, M., Mezzanzanica, M. (2011). Public Service Intelligence: evaluating how the Public Sector can exploit Decision Support Systems. In Productivity of Services NextGen – Beyond Output / Input. RESER 2011. Fraunhofer Verlag.
Boselli, R; Cesarini, M; Mezzanzanica, M
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/25812
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