In this paper we discuss the GovQual methodology for planning eGovernment initiatives in public administrations. In particular, the paper describes an application of the GovQual methodology for information systems integration at the Tunisian Ministry of agriculture and hydraulic resources. The key elements of the methodology are the multidisciplinary approach, which considers social, economical, organizational, juridical and technological issues in the identification and ranking of eGovernment projects, and the quality-driven strategy which considers the assessment of actual and future target quality values for services, processes, organizational systems, and technologies. GovQual aims to satisfy the requirements of the context where the methodology has been developed and tested such as e.g. the requirements of the countries involved in the methodology application during the eGovernment for Mediterranean Countries (eG4M) project and former preliminary experiences in the Italian Public Administrations
Viscusi, G., Batini, C. (2010). Design of Information Systems Integration as Research Intervention: A Case Study. In A. D’Atri, M. De Marco, A.M. Braccini, F. Cabiddu (a cura di), Management of the Interconnected World, The Italian Association for Information Systems (pp. 351-358). Physica-Verlag HD, Springer [10.1007/978-3-7908-2404-9_41].
Design of Information Systems Integration as Research Intervention: A Case Study
VISCUSI, GIANLUIGI;BATINI, CARLO
2010
Abstract
In this paper we discuss the GovQual methodology for planning eGovernment initiatives in public administrations. In particular, the paper describes an application of the GovQual methodology for information systems integration at the Tunisian Ministry of agriculture and hydraulic resources. The key elements of the methodology are the multidisciplinary approach, which considers social, economical, organizational, juridical and technological issues in the identification and ranking of eGovernment projects, and the quality-driven strategy which considers the assessment of actual and future target quality values for services, processes, organizational systems, and technologies. GovQual aims to satisfy the requirements of the context where the methodology has been developed and tested such as e.g. the requirements of the countries involved in the methodology application during the eGovernment for Mediterranean Countries (eG4M) project and former preliminary experiences in the Italian Public Administrations
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