Designing the content of a social e-learning dashboard: The study is based on novel key performance indicators

Scholastic institutions are increasing the use of social learning management systems (Social LMS) to reduce training costs, provide just-in-time skills instruction and classroom-based training, stimulate social collaborations, etc. In this paper we present a model to assess the use of a Social LMS by learners that could be applied to learning institutions. At the beginning we adapt the Kirkpatrick-Philips model (widely used in private companies) to the academic environment. Some metrics are also defined for each Kirkpatrick-Philips's level in order to evaluate the Social LMS. At the end we introduce modular dashboards to visualize the analytic report obtained by the social network.