This paper presents the results of a user study we performed to investigate users' appreciation of undo for email, also called retract, and their perception of the involved interactions and functionalities. A Computer Assisted Web Interview (CAWI) has been conducted on a large set of email users and the results indicate that there is little knowledge of the possibility of retracting email messages even if current implementations meet user requirements. The results get significance from the fact that a large part of respondents declared to read their own messages also after having sent them, looking for possible mistakes. Copyright 2008 ACM.
Cabitza, F., Loregian, M. (2008). Much Undo about Nothing? Investigating why email retraction is less popular than apologizing. In ACM International Conference Proceeding Series (pp.431-434) [10.1145/1463160.1463212].
Much Undo about Nothing? Investigating why email retraction is less popular than apologizing
CABITZA, FEDERICO ANTONIO NICCOLO' AMEDEO;LOREGIAN, MARCO
2008
Abstract
This paper presents the results of a user study we performed to investigate users' appreciation of undo for email, also called retract, and their perception of the involved interactions and functionalities. A Computer Assisted Web Interview (CAWI) has been conducted on a large set of email users and the results indicate that there is little knowledge of the possibility of retracting email messages even if current implementations meet user requirements. The results get significance from the fact that a large part of respondents declared to read their own messages also after having sent them, looking for possible mistakes. Copyright 2008 ACM.
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
