The paper introduces the training, development and communication activities in the University Library of Milano-Bicocca, that have been taking place since 2004: different products and activities about communication and marketing have been made, such as guide services, website, posters, newsletters, events etc.; many surveys with qualitative and quantitative approaches have been carried out about organizational development and an ebook, about customer satisfaction in university libraries, was edited; activities about information literacy were increased and a special section was created on library website and even subsection full of online tutorials; needs analysis about staff training was managed, many hours of courses were provided, different assessments have been carried out including the impact evaluation at a later date.

Il documento presenta le attività di formazione, sviluppo e comunicazione svolte presso la Biblioteca di Ateneo di Milano-Bicocca dal 2004 ad oggi: rispetto alla comunicazione e al marketing sono stati realizzati diversi prodotti e attività, quali guide ai servizi, sito web, poster, newsletter, eventi etc.; rispetto allo sviluppo organizzativo sono state svolte molte indagini con approccio qualitativo e quantitativo ed è stato curato un ebook; rispetto alla formazione degli utenti sono state incrementate le attività ed è stata creata una sezione dedicata sul sito web ricca di tutorial online; rispetto alla formazione dello staff sono state erogate molte ore di formazione alla luce dell’analisi dei bisogni formativi e sono state realizzate diverse valutazioni compresa quella d’impatto, a distanza di tempo.

Moroni, I. (2012). Training, Development and Communication at the University Library [Rapporto tecnico].

Training, Development and Communication at the University Library

MORONI, ILARIA
2012

Abstract

The paper introduces the training, development and communication activities in the University Library of Milano-Bicocca, that have been taking place since 2004: different products and activities about communication and marketing have been made, such as guide services, website, posters, newsletters, events etc.; many surveys with qualitative and quantitative approaches have been carried out about organizational development and an ebook, about customer satisfaction in university libraries, was edited; activities about information literacy were increased and a special section was created on library website and even subsection full of online tutorials; needs analysis about staff training was managed, many hours of courses were provided, different assessments have been carried out including the impact evaluation at a later date.
Rapporto tecnico
academic libraries, communication, marketing, library services, organizational development, surveys, customer satisfaction, information literacy, staff training
biblioteca universitaria, comunicazione, promozione, servizi bibliotecari, sviluppo organizzativo, indagini, soddisfazione degli utenti, formazione degli utenti, formazione dello staff
English
set-2012
http://www.biblio.unimib.it/go/Home/Home/Storia-organizzazione-progetti/Organizzazione/Servizi-di-Area
Moroni, I. (2012). Training, Development and Communication at the University Library [Rapporto tecnico].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/36143
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