Rationalizing administrative processes in terms of efficacy, efficiency and cost effectiveness

Among the indicators of business achievement, those usually emphasized are the traditional ones: positioning compared to competitors, turnover increase, productivity, technological innovation, financial autonomy. Business value is unquestionably built and developed through production and selling. However, what the point of creating value unless it is conveniently measured, distributed, managed, administered? The value created would totally or partially get lost. The management of human and technical resources committed to administrative functions must be, as the enterprise on the whole, efficacious, efficient and and cost effective. This essay aims at identifying convenient measurement systems of the performances of administrative processes. In connection with their heterogeneity, they absorb different resources on a quality and quantity level, and therefore they have to be opportunely weighted while defining a valuation model. A measurement system of the performances can generate a rationalization of administrative processes, improve quality and contribute to business development.